What currency is this site in? Where are the products shipped from?

What information do you collect on site visitors?

Do you ever sell customer data?

When will I get my order?

What does shipping cost?

What shipping methods do you use?

How can I pay for my order?

Do you accept Purchase Orders from schools and businesses?

When is my credit card charged?

How can I be notified of upcoming sales?

Are all of your products cruelty-free?

Is everything on DeKulture sustainable?

How do you ship your products?

What is the status of my order?

Can I change or cancel my order?

Why I did not receive a confirmation with my order?



What shipping materials do you use?

How long will it take to ship my order?

Do you ship internationally?

how do you make this?

who makes this?

what if it it slips?

is this safe to eat in? will the polish on the wood enter my food?

What about breakage?

Do you take things back?

Do you gift wrap these?

how long does it take to ship things?

Shipping Queries


How will i know that my order request has been received?

How do i check the status of my placed order?

Cancelling & Modifying Your Order


Is there a cancellation period after receiving?

When will i receive the refund for a returned order?

I did not get a full refund for a returned order.

How do i place a return request for a delivered order?

Why was my return/exchange request denied?

Gift Cards


Can i make a gift card for products?

How do i redeem the gift card?