Algemene voorwaarden

Welcome to DeKulture
dekulture.com transcends being a mere online store; we are dedicated to enhancing your journey of discovering India's diverse crafts and music. Our commitment lies in nurturing your curiosity by unveiling new merchandise, straight from the skilled hands of artisans.

On this page, we've curated essential information for buyers to understand our website's functionality. When you initiate a transaction, you enter a legally binding contract with the seller, utilizing Payment on Billing as the method, facilitated by your issuing bank. While we collect and remit the transaction price, no interest or benefits can be claimed by the buyer. Through electronic communication, you can agree with the seller on commercial terms, provided they align with our User Agreement and policies.

Payment Method
When it comes to paying for your purchase, we offer different methods like Payment on Billing or other options provided on our website. Once your payment is credited to our account, we'll let you know through a confirmation on the website. It's important to make a payment using the specified method before you can complete your purchase.

Contact Information 
To ensure smooth communication, please keep your contact information accurate and up to date on our website. This way, we can avoid any delays or issues with delivering your goods.

Feedback
When leaving feedback, please share your honest opinions and facts based on your own experience. Let's keep it fair and friendly by avoiding hearsay or any attempts to harm someone's reputation. If you notice any violations of laws or our User Agreement, please report them to us right away.

Limit on Volume of Transactions
To prevent misuse, we may have some limits on the amount and volume of transactions you can make with a single card or bank account. If your transaction exceeds these limits and raises suspicions, we might have to refuse or block it. Our aim is to keep things secure for everyone involved.

Verification of Payment
Sometimes, we may need to verify your payment to ensure its authenticity. If flagged for checks, we might reach out to you for additional information. It's important to provide accurate and complete details to avoid any delays in confirming your payment and dispatching your order.

Dispatch Details
Within 5 days of payment confirmation, the seller or our company will provide you with the dispatch details on our website. This will help you keep track of your order and its progress.

Delivery
Delivery is important to us, and we want to ensure it happens within the specified timeframe. For deliveries outside India, we accept electronic payment, and the dispatch details will be entered within 5 days of payment confirmation.

Delivery Confirmation
If, by any chance, your delivery doesn't arrive within the prescribed time, please notify us immediately through the website. It's important to do this within 5 days after the delivery time expires. Otherwise, it will be considered as deemed delivery, and unfortunately, we won't be able to provide a refund.

Extra Charges
Please note that buyers are responsible for any extra charges like import duty, local taxes, and levies imposed by the courier company, even if these were not mentioned in the listing. If applicable, these fees should be paid by you during delivery in accordance with the local laws.