At DeKulture, we take pride in delivering a diverse range of premium jewellery, home and lifestyle products. We are committed to ensuring the satisfaction of our valued customers. Our comprehensive product warranty covers various categories, providing you with confidence in your purchase. Please review the general terms and conditions outlined below:
Home and Lifestyle Products
Warranty Coverage: Our warranty encompasses all aspects of our products, assuring you of their craftsmanship, durability, and functionality. Whether you've chosen exquisite jewellery, elegant home decor, or practical kitchen essentials, our commitment to quality is unwavering.
Replacement or Repair: In the rare event of manufacturing defects within the warranty period (30 days), we will promptly replace or repair your item at no additional cost. Our goal is to ensure your continued satisfaction with our products.
Jewellery Product
Warranty Coverage: All jewellery products are subjected to our 3-year warranty, ensuring your peace of mind.
Gemstone Setting: Our warranty covers the secure setting of gemstones, providing assurance for their long-term durability.
Replacement or Repair: If your item experiences any manufacturing defects within the warranty period, we will either replace or repair it at no additional cost.
Please note that the warranty does not cover damages caused by mishandling, accidents, or unauthorized repairs. It is essential to follow the care instructions provided with your product to maintain its condition and longevity.
To benefit from our warranty services, please contact our customer support team with your purchase details and a description of the issue. We will guide you through the necessary steps to ensure a prompt resolution.
For even more comprehensive coverage, we offer an Enhanced Warranty Plan for an additional fee. This plan extends the protection to cover wear and tear issues beyond the standard warranty.
For further inquiries regarding our warranty policies or the Enhanced Warranty Plan, feel free to reach out to us at +91-87698-78355 or info@dekulture.com. We are here to assist you.
Please note that DeKulture reserves the right to modify warranty terms and conditions without prior notice.